Minhaj Arefin

IT Specialist / Operations Manager

Printer Ready Corporation, Mississauga, ON

• Increased productivity by 30% while reducing processing time by defining new procedures maximizing the work output.
• Implemented quality and efficiency by creating and effective workflow.
• Developed a new training program for several employees on repairing techniques.
• Created inventory database and managed products in CRM system.
• Assess functionality of assorted laptops, computers and its components, conduct repairs as required.
• Perform high standard refurbishing for all laptops, computers, disassemble, clean and reassemble for best performance.
• Test functionality of all components and properly sort, organize, store them.
• Maintain regular documentation of all refurbishing and repair activities.
• Regularly update inventory database, reflecting changes made to systems.
• Assist with other departmental tasks as required.
• Maintain product listings on Amazon, eBay, and Magento.
• Refurbish printers, scanners and copiers.
• Provide technical support to users, deal with complaints and issues.
• Active directory, Outlook/Exchange, VOIP and terminal services.

Website Developer / Consultant

ElectronicPublications.org Ltd, Online

• Re-designed and implement websites interface and CMS admin tools.
• Responsive design with Bootstrap, new Logo Design, enhanced User Interface for better user experience.
• Successfully removed depreciated coding updating from PHP 3 to PHP 5 and then to PHP 7.
• Implemented IP address based access system for institutes.
• Website design and maintenance.
• Upload new issues and volumes to online journals.

IT Desktop Support Specialist

CDI Computer Dealers Inc., Markham, ON

• Implemented techniques for Screen Replacement of iPads, iPhones, Surface and other tablets.
• Increased productivity by 40% by applying new method to enroll chromebook and chromebox.
• Introduced cheaper method to repair Surface Pro in-house instead of costly repairs from outside.
• Provide advice and training to users in response to identified difficulties.
• Troubleshoot and repair, software, hardware, driver-conflict, install, configure/maintain, and upgrade hardware/software and registry-level related problems of desktop computers, laptops, notebooks, tablets, ultrabooks, chromebooks and various components.
• Setup, deploy and maintain network workstations, peripherals and provide support to end-user computing devices, PCs, Laptops, Tablets and Printers etc.
• Working as an integral member of the leadership team, complete work orders test and audit computers, servers and laptops.
• Simultaneously work on several units at a time.
• Extensive work on Chromebooks (Lenovo, HP, Dell, Acer, edugear).
• Prepared RMA for repaired devices communicating with vendors.

Website Developer

Maple Tree Medical Centre, Contract

• Website design on Squarespace, then custom designed and developed from scratch.
• Responsive Website design, Logo Design, User Interface and Maintenance.

Website Developer

Siavo Limited, Contract

• Website design and development on Zoho.
• A small scale online presence of their interior design and investment business.
• Logo Design and Letterhead

Computer Technician / Website Admin and Account Manager

Computer Care, Karachi, PK

• Website design and maintenance.
• Data file recovery and lost partitions from corrupt hard drives, USB drives, and memory cards.
• Remove virus, adware, malware, and spyware.
• Design, implement, and manage wired and wireless networks.
• Training of new employees.
• Evaluate technical issues and perform on-site repairs.
• Fix Dialup, ADSL, and LAN internet access related problems.
• Maintain cash account and inventory.

Computer Technician / Website Admin and Account Manager

Home Computer, Karachi, PK

• Website design and maintenance.
• Data file recovery and lost partitions from corrupt hard drives, USB drives, and memory cards.
• Remove virus, adware, malware, and spyware.
• Design, implement, and manage wired and wireless networks.
• Training of new employees.
• Evaluate technical issues and perform on-site repairs.
• Fix Dialup, ADSL, and LAN internet access related problems.
• Maintain cash account and inventory.

Bachelor of Commerce,

Diploma in Computer Maintenance,

Intermediate in Commerce,

TSC in Radio & Electronics,

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